Introduction

Welcome to Neuro Stress Lab. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information You Provide

When you engage with our services, we may collect:

Contact Information: Name, email address, phone number, mailing address

Account Information: Username, password, and account preferences

Payment Information: Billing address and payment card details (processed securely through third-party payment processors)

Health and Wellness Information: Stress levels, lifestyle habits, goals, and other information you voluntarily share during intake assessments, coaching sessions, and program participation

Communication Records: Contents of communications with our coaches and support team

Professional Information: Job title, industry, professional challenges (as relevant to coaching)

Information Collected Automatically

When you visit our website, we automatically collect:

Device Information: IP address, browser type, operating system

Usage Data: Pages viewed, time spent on pages, click patterns, referring website

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience

How We Use Your Information

We use your information to:

Provide, personalize, and improve our coaching programs and services

Communicate with you about your program, appointments, and progress

Process payments and manage your account

Send educational content, program updates, and service-related announcements

Respond to your questions and provide customer support

Analyze and improve our website and services

Comply with legal obligations

Protect against fraudulent or illegal activity

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal information based on:

Consent: You have given explicit consent for specific purposes

Contract Performance: Processing is necessary to fulfill our coaching agreement with you

Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services

Legal Obligation: Processing is required to comply with applicable laws

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who assist us with payment processing, email delivery, website hosting, analytics, and other business operations

Legal Requirements: When required by law, subpoena, court order, or to protect our legal rights

Business Transfers: In connection with a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your information and use it only for specified purposes.

Important Limitations of Our Services

Neuro Stress Lab is not a medical practice and does not provide medical, psychological, or therapeutic services. Our coaching programs are educational and transformational in nature. The information and guidance we provide are not substitutes for professional medical advice, diagnosis, or treatment.

If you are experiencing a medical or mental health emergency, please contact your physician, call 911, or go to the nearest emergency room.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest

Secure payment processing through PCI-DSS compliant providers

Regular security assessments and updates

Limited access to personal information on a need-to-know basis

Confidential handling of all coaching-related information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain your account

Comply with legal, accounting, or reporting requirements

Resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal retention requirements)

Restriction: Request limitation on how we process your information

Portability: Request transfer of your information to another service provider

Objection: Object to processing based on legitimate interests

Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise these rights, please contact us at [[email protected]].

California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected, used, and shared

Right to delete personal information

Right to opt-out of the sale of personal information (note: we do not sell personal information)

Right to non-discrimination for exercising privacy rights

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings

Understand how you use our website

Improve website performance and user experience

Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit certain website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

International Data Transfers

If you are located outside the United States of America, please note that your information may be transferred to and processed in the United States of America. By using our services, you consent to this transfer and processing.

Marketing Communications

With your consent, we may send you promotional emails about our programs, content, and offers. You can opt-out at any time by:

Clicking the "unsubscribe" link in any marketing email

Contacting us at [email protected]

Updating your communication preferences in your account settings

Please note that you cannot opt-out of service-related communications (e.g., appointment confirmations, program updates).

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date

Sending you an email notification (for significant changes)

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected]

Effective Date: October 10, 2025

Last Updated: November 22, 2025

This Privacy Policy is designed to inform you of our practices. By using Neuro Stress Lab's services, you acknowledge that you have read and understood this policy.